What is the secret to client retention and referral-worthy results?

In this episode I'm sitting down with Lisa Cukier, Partner at Rubin and Rudman and award-winning attorney who's been named to Best Lawyers in America for 15+ years. Lisa is known as the professional other experts call for their most complex, "unresolvable" cases.

We're covering:

✔️ The mindset that separates wealth creators from inheritors (and what this teaches us about sustained success)

✔️ How Lisa solved a major dispute by understanding what really mattered to the client beyond the contract

✔️ Why AI can handle technical work but can't replace the human skills that win over premium clients

✔️ How to build genuine relationships that attract referrals and high-value clients

✔️ The hidden stress of serving high-stakes clients and why having the right support system is crucial

Lisa's journey from aspiring social worker to top attorney shows how integrating soft skills with technical expertise creates unstoppable value for clients.

Whether you're a lawyer, consultant, or any service professional, this conversation will help you serve and retain clients at the highest level — by mastering the human element of professional services.

Connect with Lisa:

-LinkedIn: https://www.linkedin.com/in/lisacukier/

-Website: https://www.rubinrudman.com/attorneys/lisa-m-cukier/

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